by Bob Jablonsky EA | Nov 6, 2019 | Business Tips, Customer Service Tips
Congratulations, you’ve landed a new customer! Or, perhaps you prefer the term “client.” Either way, you should be excited; in this particular climate, sparking fresh interest in any kind of business can be challenging. Yet, you did it, and now comes the next...
by Bob Jablonsky EA | Jan 3, 2019 | Business Tips, Customer Service Tips
Reputation management is a relatively new area within marketing. In a way, it’s similar to digital public relations; it’s the management of a company’s reputation online. There’s also a customer service component to reputation management....
by Bob Jablonsky EA | Nov 21, 2018 | Business Tips, Customer Service Tips
With holidays approaching, this is the perfect time of year to take a moment and reflect on all of the things we are grateful for. Being grateful may sound a bit trite, but it’s also the number one, hands down, fastest way to bring more positivity and less...
by Bob Jablonsky EA | Apr 12, 2018 | Business Tips, Customer Service Tips
It’s always fun to surprise and delight your customers. This puts a smile on your client’s face, boosts loyalty, and is fun for your employees too. Here are five ways to surprise and delight your customers with inexpensive perks. 1. Handwritten thank you note. Email...
by Bob Jablonsky EA | May 11, 2017 | Customer Service Tips, Uncategorized
It’s the little things that add up to make an exceptional experience for your customers. Here are five “little things” you can add to your services to create an exponentially memorable connection with your customers. Generosity Add a little extra something to the...
by Bob Jablonsky EA | Apr 13, 2017 | Business Development, Customer Service Tips, Uncategorized
Online marketing is a large component of marketing for many small businesses. There are many aspects to online marketing that you’ll want to consider for your business. Here are just five for your consideration. Content Marketing Content marketing is huge, and it...
